| 1. Where do I obtain a Dealer user ID and Password for this site? |
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| The secured portions of our web site require a User ID and Password, please contact Dealer Services at 1·800·707·0114 ext 3. |
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| 2. What is required to be a Flagship dealer? |
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| Flagship services both franchise and independent dealerships. At this time dealerships must be located and licensed in Pennsylvania, New Jersey, Maryland, Virginia, West Virginia, North Carolina, South Carolina, Georgia, and Florida. A checklist of the required enrollment documents can be found on the first page of the Dealer Enrollment Package. Independent dealers are subject to a financial review by Flagship's Credit Committee prior to enrollment. |
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| 3. How do I sign up? |
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| First, contact Dealer Services to obtain a User ID and Password so you can download the Dealer Enrollment Package from our site. The Dealer Enrollment Package contains all of the required forms and a checklist of the documents required for enrollment. It can be found on the Secured Sites section of our web site under Forms or we can send you one by calling Dealer Services at 1·800·707·0114 ext 3. |
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| 4. Where do I get a payoff amount for a Flagship vehicle? |
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| Call Customer Service at 1·877·575·6332. |
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| 5. How do I access your Program Information? |
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Our Program Guidelines and Funding forms can be found on the secured section of our web site. They can also be downloaded directly from Dealer Track or Route One.
(Note: The secured portions of our web site require a User ID and Password, please contact Dealer Services to obtain)
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| 6. How can I submit an application for review? |
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| We accept all applications through Dealer Track, Route One or the Finance Express dealer management systems. |
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| 7. How fast can I expect to be contacted on my application? |
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| The average application is decisioned within minutes. Because we review every application thoroughly some applications may take longer, if you have any questions regarding your callback please do not hesitate to contact our Credit Team at 1·800·707·0114 ext 2. |
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| 8. What are the Credit Center’s hours? |
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| Our Credit Analysts are available to help you Monday through Saturday from 8:00am to 7:00pm EST. |
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| 9. What is your participation split? |
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We offer a 70/30 split with our dealers on participation, up to a maximum of 2 points for eligible loans. Please refer to the callback for details. |
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| 10. What are the primary factors when decisioning an application? |
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| Our scorecard system is not powered by solely on credit scores. The scorecard takes into account a number of factors, our credit analysts are trained to look at the story behind the customer and work each deal individually to determine its appropriate tier. |
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